To the wonderful pets and people we get to work with,
Our highest priority at Chena Vet is the health and wellbeing of our patients, their pet parents, and our staff. As the number of cases of COVID-19 continues to rise nationwide and we begin to see cases in our own state, we have an obligation to help mitigate the spread of the virus. Please read below how we can all work together to keep our community healthy while continuing to provide the services of veterinary medicine to our patients and their families.
As veterinarians, a key part of the oath we take is to protect and promote public health. Drs Rember and Millman take this oath very seriously and we are working with our team and other colleagues in the community to mitigate the spread of COVID-19 locally. In our effort to remain open to serve our clients while protecting our staff and the public, we are working within the guidelines of the Centers for Disease Control (CDC), the World Health Organization (WHO), the American Veterinary Medical Association (AVMA), the American Animal Hospital Association (AAHA) and our local state public health authorities to keep our hospital and staff safe from exposure to the virus. According to current information from the WHO and CDC, pets do NOT get COVID-19.
As an AAHA accredited facility Chena Veterinary Clinic already adheres to a high standard of cleanliness; we have now implemented additional cleaning and sanitizing procedures that meet or exceed CDC recommendations. We are disinfecting all surfaces more frequently, especially those areas directly accessed by the public such as door handles and our front reception counter. We have temporarily taken down our beverage and candy hospitality stations. Frequent handwashing and not touching our faces are important measures we can all take. Do not be surprised if a staff member greats you with jazz hands or a happy dance (including but not limited to the funky chicken) as we are avoiding handshaking and hugging even our most beloved clients for the time being.
Chena Veterinary staff have been instructed to not come to work if they or someone in their family is sick, coughing or has a fever. This may lead us to be short-staffed at times leading to increased waiting times for your pet to be seen. As we do accept walk-in emergencies during our normal business hours, patients that are triaged as serious will be pushed up in the queue. Please be patient and understanding if it takes us longer than usual for you to be seen. Our front desk will do their best to keep you informed of any wait times.
Please do not personally come to the hospital with your pet if you or a member of your family have a fever, cough or cold-like symptoms. If possible, please stay home and send someone healthy in with your pet. Chena Veterinary Clinic is also working to have a telemedicine option up and running for existing clients this week. If you are just coming in to pick up food or medication please call ahead and then again when you arrive in the parking lot. We will bring things to you and can check you out over the phone or at your vehicle. If you are unable to find a healthy person to transport your pet or would like to minimize your own exposure to public places please give us a call when you are in the parking lot. We will check you in over the phone and then a staff member will come out and bring your pet in for you. At that point, we can decide if you should wait in the parking lot or come back at an assigned time. We will be waiving drop off fee/kennel fee for these situations. Also please understand that we will be putting our own slip leashes on your dog for transport between the car and building and will not be accepting personal blankets, bedding or toys to accompany your pet if hospitalized. Finally, we are requesting for those that need to come into the clinic please only have those individuals directly responsible for decision making enter the building to cut down on the density of people in our open waiting areas and exam rooms. These protocols are in place for the safety of you, your family and our Chena Veterinary family.
We at Chena Veterinary Clinic want to remain open and available to help you and your pets now and in the future. Please help us to protect our staff, our families and our pet parents who are at increased risk of severe complications. We need to all work together to protect everyone.
Thank you from each of us at Chena Veterinary Clinic.